Client Success Executive

Indesign Media Asia Pacific

17.01.2018

Full-time
Singapore

About Indesign Media
Indesign Media Asia Pacific is an Award-winning Content, Experiential and Digital Media House, specializing in and around the Architecture, Design, Interiors and Products Sector. Leaders in our field in the Asia Pacific region, we have offices nationally in Australia, Singapore, and Hong Kong.

Role Overview
You will work closely with the Events and Sales team on all aspects of event production, client support, admin, logistics and execution. The broad network
portfolio encompasses online, print, email, events, social and content marketing
channels. Great opportunity to grow into account management or events role in
this industry.

Key Responsibilities

Client Services
Lead and drive the post-sale client support process, including:

  • Produce ongoing client and campaign tracking reports on behalf of sales account managers
  • Manage campaign data reporting function including process and systems improvements
  • Assist in telephone appointment setting function for sales team
  • Assist in managing and updating print and email subscriptions details to ensure we always have most updated information
  • Assist in customer service activities such as chasing advertising material as required across all platform
  • Uploading online banner ads via Double Click
  • Assist brand managers with ongoing client development
  • Sourcing monthly reporting on all four digital platforms via goggle docs
  • Assist the events team where required with event initiatives
  • Oversee and help manage the onine product directory – Lookboxliving.com.sg

Campaign and Project Activations

  • Managing and updating of database
  • RSVP Management – calling for events
  • Ad-hoc managing of media partnerships and client events
  • Manage ad-hoc projects where required – delegating to in-house resource and managing deadlines
  • General sales/media team back up with internal teams e.g. help to relieve bottlenecks in production/events
  • Proactively developing reporting – both internal and client reports

Desired Skills & Experience

  • 1-2 years in similar industry/role
  • Be adaptable to growth and change within the business
  • Has a strong grasp on Microsoft Office
  • Excellent written and verbal skills
  • Strong communication and interpersonal skills
  • Demonstrate strong organizational and analytical skills
  • Have the ability to multi-task and prioritize
  • Can work under pressure and to deadlines
  • Detailed and well organized
  • Takes the initiative – proactively identifies new opportunities, etc.
  • Ability to create and manipulate template reports using Excel and PowerPoint (essential)
  • Only Singaporeans and Permanent Residents need to apply for the position

Why you will love Indesign Media
Indesign Media is evolving in response to the expectations and challenges of the digital world in which we now live. We have an amazing opportunity to reinvent our industry and redefine the future of media in Australia. We are passionate about what we do and proud of our heritage of world-class journalism and entrepreneurial spirit.

If you thrive on being challenged and enjoy working in a fast-paced stimulating environment, come and join us on this incredible journey.

Please apply using the form below.

Application deadline: 16.02.2018